Complaints Guide

We are committed to providing quality advice to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients. If you have any complaint about the service provided to you, you should take the following steps:

Contact us and tell us about your complaint. We will do our best to resolve it quickly. 

You can contact our Complaints Officer at Bennett & Co Financial Services Pty Ltd on 07 3876 9919, or put your complaint in writing and either email it to us at richard@bennettfinancial.com.au or post it to us at PO Box 737, Toowong QLD 4066.

Should you require assistance in accessing our complaints process, or lodging a complaint, we will provide appropriate assistance as set out in our Complaints Guide. Please let our office know if you would like this Complaints Guide provided to your via post, large font or in another format.

Bennett & Co is a member of the Australian Financial Complaints Authority (AFCA).  AFCA provides fair and independent financial services complaint resolution that is free to customers.

For further information please see our Complaints Guide.

If your complaint is unresolved after thirty (30) days or not resolved to your satisfaction, you have the right to refer the matter to the AFCA.

The AFCA can be contacted at:

Australian Financial Complaints Authority

GPO Box 3, Melbourne, VIC 3001

Ph – 1800 931 678

Email – info@afca.org.au

Website – www.afca.org.au